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Terms and Conditions
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Payment:
The following is a list of payment methods we accept:
 
  • Visa
  • MasterCard
  • American Express
  • Discover
Cancellation:
If you would like to cancel an order, you must call us at 1-800-930-6451 or send us an email stating that you would like to cancel it. Orders can only be cancelled if they have not entered the shipping process. "Shipping Process" can mean your Gel Fuel Fireplace was picked and prepared to ship from our warehouse or that the Gel Fuel Fireplace you have ordered has left the manufacturer's warehouse and it is on the way to be delivered to our warehouse. Once it is picked and ready to ship from the manufacturer it cannot be cancelled.   If your credit card has been charged but your order has not entered the shipping process, your order may be cancelled and credited. If your order has entered the shipping process (either shipping to you, or ordered from a 3rd party that cannot stop the shipment), then you may not cancel an order.
 

Shipping:
All shipping prices quoted are for the 48 contiguous United States.  We do not ship to Hawaii or Alaska.  Most orders are shipped within 5 to 14 days after payment clears. Depending on where they are  shipped,  it will take 4-7 weeks not including Weekends to be received.  If the product is not in stock we will notify you ASAP and money will be refunded.
 
During the Holiday Season our shipping may be delayed up to 48 hours. Please allow more time during the Holiday Season for your Gel Fuel or Electric Fireplace to ship and arrive.
 
Fireplace Haven is not responsible for any time guarantees in shipping, and we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated.

Returns:
We guarantee against manufacturer's defects for 30 days from the date of delivery. Return Authorization must be obtained before returning any product.

Privacy:
Because we value you as a customer and respect your Internet time allowances, Fireplace Haven does not rent, sell, or lease its customer lists to third parties.  As a valued customer we may use e-mail from time to time to notify you of closeouts, follow-up information, and deliver the services you have requested on your order.
 
Fireplace Haven web site will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Fireplace Haven or the site; (b) protect and defend the rights or property of Fireplace Haven; and, (c) act under exigent circumstances to protect the personal safety of users of  Fireplace Haven, or the public.  See Privacy Notice
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